Support
This section is for existing City Lifeline customers which is now part of Redcentric.
At Redcentric we view support as a key part of the service you buy from us, with the people and processes as important as our facilities and our technology. Managing the interactions between Redcentric and our customers is the Redcentric Service Desk.
Acting as your single point of contact, the Redcentric Service Desk will log all interactions in our IT Service Management (ITSM) system and is responsible for handling support, Data Centre access requests, Security Access List (SAL) modifications and Data Centre delivery notifications. Information flow is a vital element of the service. Whether it is during a fault scenario or for scheduling maintenance, communiques, sent from the Service Desk, will keep you fully up to date. Redcentric also provides an online portal, allowing you to log and update support calls.
Contacting our Service Desk
E-Mail:[email protected] or [email protected]
Telephone number: 0345 120 7070
Online portal:https://myservices.redcentricplc.com
Please contact the Service Desk (via the above contact details) if you would like a login creating for the portal.
It should be noted that cable order requests, for the Redcentric London Data Centre, are to be e-mailed to [email protected].
Handbook
The Redcentric London Data Centre handbook is designed to provide a quick reference point for customers who wish to access the Data centre. It ensures the smooth running of the facility, as well as supporting the use of best management practices employed by Redcentric. Please request your copy of the handbook from your Account Manager
