City Lifeline has a 24/7 customer technical support team with a one-hour maximum response time. The team acts as Intelligent Hands, Eyes and Ears for customers to quickly localise faults and help delivery of service.
The team is:
- experienced – all have worked in data centres for many years
- qualified – City Lifeline trains where needed
- competent – only the best are employed
- enthusiastic – wanting to do well is essential
Support for colocation customers
If you experience a technical problem with your equipment in the data centre, immediate competent, qualified support is there immediately for you – any time of day or night.
Support can range from a simple server reboot to complete rack build-ups. More complex support can be provided by special arrangement.
When things go wrong with your colocated rack or suite installations, City Lifeline will be there to help you.