We partner with Ocean, a leading managed services, consultancy and infrastructure provider to offer our customers access to a wide range of Managed Services and Cloud solutions that include communications platforms, desktop computing and business applications.
Working together, our two highly experienced businesses – both located in Clifton Street, London - provide a highly personal and proactive service for all sizes and types of business. Whether you require on-site or remote support, and regardless of the time of day (or night!) our support team guarantees to exceed your expectations at all times.
From long term advice and support that enables your IT infrastructure to empower your organisation, right through to resolving business critical issues - our engineering team has the skills and expertise that you need. We’re also responsive and flexible, with a level of knowledge that makes a real difference for your business.
How it works
Our services include everything from complete management of your IT estate, proactive monitoring or simply a reactive hardware and software ‘break fix’ support service. We can deliver these services on-site, via our specialist field engineering team or remotely if you prefer, where possible. Alternatively, you can choose to have our staff on-site if appropriate, either part time or permanent - working with and complementing your own IT specialists.
We use best practice methodologies and industry-leading tools, supported by direct manufacturer support agreements. And all backed up with clear and accountable SLAs which include our commitment to availability, response and resolution times - carried out within operating hours that fit with your business requirements of course.
Remote Monitoring
- Dedicated monitoring team, with alerts presented to our 24×7 support team
- Industry leading hardware and application-specific monitoring tools
- Configured to provide early warning of potential outages
- Complete incident resolution, or just alert notification if you prefer
- Regular bespoke reporting if required, including historical data plus tailored observations and recommendations
IT Outsourcing
- Outsource the management of an individual system or a complete IT function
- Acts as an extension of your in-house IT team
- ‘Virtual IT Manager’ helps you to plan for the future, to maintain current systems or support business change
On-site Support
- Support services that work as part of your team, based in your premises
- Everything from a team of full time support staff, to a single engineer for one day a week
- Use your existing management tools and processes - or ours, to use as your own
- Create a bespoke IT solution, tailored to your needs and complemented by monitoring platforms, remote support and cloud services
