Following feedback and discussions with several key customers, we are introducing a new level of Technical Support for City Lifeline London colocation customers. From the beginning of September, we will be making available qualified, competent, English-speaking technical support on a 24/7 basis, 365 days a year. Support will be available on a one-hour response time, and will usually be faster than this during the working day. Examples of support tasks are:
1. Restart and power cycle hosted servers
2. Ensure cables are secured and in good physical condition
3. Advise and relay equipment status and display indications to enable fault localisation and troubleshooting
4. Provide and install patching between equipment
5. Connect test sets or test routers between equipment
6. Swap removable storage media
7. Install or replace modular equipment components
8. Carry out diagnostic and signal testing for cross-connection circuits
9. Verify, add or remove demarcation labels
10. Maintain access logs for PoP sites
11. Dispatch equipment for repair
We believe this is a very valuable improvement to the quality of service offered by City Lifeline to colocation customers in Central London. We hope you agree and that you will find using the service to be of value to you and your business.
The City Lifeline Team.
0 responses